Help & support

 

 

Frequently asked questions

Is it easy to set up a multi-user environment?

Yes, you just have to install articy:server on one machine and articy:draft clients on all users’ machines.
Here’s a guide.

If you don’t want to host the server yourself, we also offer hosting services where we do all the setup and configuration stuff for you.

How can I get articy:draft 2 data into my game or tool-chain?

1The articy:draft API offers direct access to all data within articy:draft. You can use the API to conveniently integrate articy:draft 2 in your pipeline. Read more here.

2articy:draft 2 comes with various export features, like Excel or Word, and XML in particular. The XML export feature allows the convenient export of the entire project as XML for use in your internal tool chain. You don’t even have to have any knowledge of XML. All you need to do is to click the “export to XML” button and an XML file is created. Currently the XML scheme is predefined (and shipped with the tool), but we are planning to implement a fully customizable XML export.

3articy:access is a cross-platform runtime middleware that you can implement right into your game. You can then import and use articy:draft 2 data at runtime. Read more here.

On what platforms / operating systems does it run?

The articy:draft  & articy:server application runs on:

  • Windows 10 – 32/64 Bit
  • Windows 8.1 – 32/64 Bit
  • Windows 8 – 32/64 Bit
  • Windows 7 – Service Pack 1 – 32/64 Bit
  • Windows 7 – 32/64 Bit
  • Windows Vista – Service Pack 2 – 32/64 Bit
  • Windows Server 2012 – 64 Bit
  • Windows Server 2008 R2 – Service Pack 1 – 32/64 Bit
  • Windows Server 2008 R2 – 32/64 Bit
  • Windows Server 2008 – Service Pack 2 – 32/64 Bit
  • Windows Server 2003 – Service Pack 2 – 32/64 Bit

Further requirements:

  • DX9 or higher (can be installed/updated via the installer)
  • .NET Framework 4.0 or higher (the installer will deny installation if not present and supplies a download link to the microsoft site where you can download the version required)
  • Needs an internet connection to register/validate the license key

Can I run articy:draft on a Mac?

You can use articy:draft on a Mac, but you will have to install Windows as a second OS next to the Mac OS. There are several solutions that can help setting up a second OS on your system, like VMware Fusion, Parallels Desktop or VirtualBox.

Is there an issue with Wacom drivers?

The drivers from tablet manufacturer Wacom for their drawing tablets is known to cause various problems with articy:draft and other application based on the Windows Presentation Framework. These problems are due to the general approach of these drivers, so we strongly recommend to completely uninstall these Wacom drivers on the system you are using articy:draft on. The Windows operating system has native support for Wacom tablets, so you still will be able to use your Wacom tablet device without the proprietary driver software from Wacom.

What is the difference between articy:draft 2 and articy:draft SE

articy:draft 2 is the current flagship version for commercial development studios and comes with all the features, including the new central document view. The license includes includes all updates coming for articy:draft 2articy:draft 2 is available both as a multi-user and a single-user variant.

articy:draft SE is the Steam exclusive version, based on articy draft 1 version 1.5 – it is only available as a single-user version. To use articy:draft SE for a commercial project, the commercial use update is required.

For a more detailed comparison on the features, take a look at the Versions page.

Why is there no multi-user version of articy:draft SE on Steam?

Simply put, it is not technically possible, because the Steam platform was not designed to run Windows services that run unattended with system priviledges.

Contact sales@nevigo.com if you want to upgrade to multi-user from articy:draft SE.

Is there a special rate for students?

Hello, students!

We’ve been students, too, and always somewhat cash-strapped at that time. We want you to be able to use articy:draft without limitations and at an affordable price. The regular price for articy:draft (single-user) isn’t too high already, but we trimmed it down.

The student price also applies to pupils and teachers! After the successful submission of your order, we will contact you shortly and ask you to submit your student ID or teacher verification, but you can start using the software right off the bat.

Thanks for your interest in articy:draft.
– The Nevigo team –

If you want to grab your copy now, please visit our shop for the student license.

Is there a special rate for educational institutes?

Yes. Please contact sales for more info.

You can also use our educational price calculator to calculate the costs for your required installation.

What are the differences between the single-user versions?

What are the differences between the multi-user licenses?